ReNew Wellness | Ketamine Therapy — Ketamine Clinic in Gilbert, AZ

If you truly are coming to a place to get mental health help, do NOT COME TO THIS PLACE! I tried over and over to get help, but have been unsuccessful. My initial appt was a month ago, seemed to go really well, however the next thing I know (while waiting for approval from my insurance), I was contacted by someone working in the front office asking me to "change my next appt time". When I questioned her about my "appointment" she because verbally agitated and from there we went back and forth. One reason might have been because I DID NOT SCHEDULE another appointment, I was waiting on a call for my approval! Anyway, she said she would get right now to be, a week later still no word on anything. The next thing I did was email and ask to speak to the manager of this location, no word back at all after a few days. Then I called and asked to speak with a manager, I got a call back a couple days later telling me that she would check the process of my approval. This was over 2 weeks ago now and of course, still NOTHING and NO WORD. Professionals in the industry that deal with mental health she understand mental health better themselves, which suffice it to say, this company does not, otherwise they would understand that someone is coming to them to get actual HELP WITH MENTAL WELLNESS!!!!

I highly recommend ReNew. Everyone the is kind, empathetic, and true professionals. Individual shout out to Mya. She is the best. She is invested in her patients, and these days, this is rarity. If you are qualified for ketamine, please go to ReNew and ask for Mya to administer your treatment. She is GREAT!

Awesome staff, environment, and vibe! Couldn’t say enough about this place!!

I love this treatment! Letting go, remember how hard that is? I can barely form a thought and when I did I had two; 1. God, I love this stuff. 2. I wish EVERYONE would try. At least once and THEN judge for yourself.

I understand charging someone for not showing up. Look at there history with you. If they just dont show up or didnt attempt to cancel then $100. Might be reasonable. However if they attempted to cancel due to being sick when they got up , I would of been ok with still paying the copay. When livingon a fixed income that 100. Made a big impact. That is what happen to my spouse. She will not be coming back, and we will not tell anyone about you services you provide. Im sure you will not care and just be that's only 1 patient, but we will tell them on you billing, and to be able to cancel an appointment with a live person.

They need to retrain the people answering the phones. The girl said tricare doesnt cover spravato.. um yes it does... she also said I would need a referral to even go there, not true because Tricare select does not require a referral... makes you definitely doubt their ability when that is your first encounter.

Always have excellent care. Safe and non-threatening environment. Maya is my nurse and I know I'm in good hands.

I'm a veteran who suffers from PTSD and I have been to several treatment centers. I found the center to be of high quality. They have a very good staff who are caring and concerned people. They are very friendly and very helpful.

Ketamine tx. × 3 Front desk receptive and helpful. Initial ketamine eval professional, detailed, with an outline of treatment. Unfortunately, K treatment was considerably below expectations: IV administratored at gradual doses × 3 individual visits. Each visit my partner was left in room with me to assist and notify staff (in other room) if there was need for intervention. One visit I had to alert staff as IV fluid was dripping out on my partner's arm. Staff was notably focused on their cell phones/computers verses providing tx care. Post K tx my partner (drowsy) required me and a staff member to walk him to the bathroom . Post toileting needs, staff menber and I helped him to a couch until he was able to walk to our car. NO assessment or verbal interaction with patient for verbal feedback post treatment provided. Complaint: We feel this place is definitely more "spa" then therapeutic intervention. Basicly, ketamine is administrated in a small room with TV/music to aid in relaxation, staff member makes brief check in and then your own for about 40 minutes. Again, (back office ketamine area) the staff appears more focused on their personal phones/computer other than therapeutic, monitor and care to a ketamine recipient. We complained to VA and were referred to an excellent ketamine therapist in Payson, Az. She sat with my partner during FULL session and provided a detailed assessment following each treatment. In response to your followup to my complaint .1).When we inquired, were told a psychotherapist was 'booked' and unavailable and she would be present at a later session..never happened. Instead we had a outside room monitor with a brief check in. 2) BP taken during session but NOT after leaving room (assist requires to walk) There was NO assistment prior to leaving your office 3) We would appreciate a look into his records for cell# and your calling us. What you describe pre/during/post treatment protocol was NOT provided as stated in your response. .

Love the devotion to making the patients better. January is extremely kind, competent and genuinely cares. The support staff are amazing. Mya is awesome.