Axis Integrated Mental Health - Aurora - TMS & Ketamine Therapy — Ketamine Clinic in Aurora, CO

My franni is my lifesaver. 100% 5star care. Had her 3 ish years and I hope I never lose her as my psychiatrist

This place is an absolute gem for individuals struggling with mental health issues—and I want to bring up a topic that often goes unnoticed when seeking the right therapeutic environment. The amazing and awesome staff here (Sydney and Manuel who make it so easy for me to coordinate tasks from home. Matteo, AJ, who always make sure I feel safe and in good spirits during spravato treatments. And Miss Victoria who seemingly does everything in between nonstop!) demonstrates an exceptional level of active care. They meticulously handle every aspect, from managing insurance and paperwork to connecting you with resources and fostering a genuine understanding of your unique needs. This attention to detail ensures that all your energy is channeled into therapy and treatment (which they have the best of.. Tori Krause and Andrew Kenner who have pulled me through the lowest and darkest periods). It’s pretty awesome that I’ve never had to personally deal with my insurance or claims in the past few years since I started attending here. I also realized that during writing of this that I’m never aware of my social anxiety when interacting with the people here—they genuinely make me feel at ease and erase and of the second guessing or doubts inside my head by being so open and caring.

I’ve seen many providers over the years, and working with Kayla has been a completely different experience. She’s one of the few psychiatrists who truly takes the time to understand the full picture of someone living with complex trauma. Instead of rushing through appointments or relying on guesswork, she’s incredibly thorough. She ordered genetic testing and updated bloodwork, reviewed my medical history in detail, and looked at every angle before making any decisions about treatment. For the first time, I feel like I have a psychiatrist who actually hears me. She considers how medications interact with my trauma history, my nervous system, and my day-to-day life. She caught a diagnosis I didn’t even realize I had, and suddenly the pieces of my struggles finally made sense. That kind of insight only comes from someone who’s paying attention and genuinely cares about tailoring treatment to the person in front of her. I’ve never felt dismissed or brushed off in her care. She’s direct when needed, thoughtful in her explanations, and collaborative in a way that makes me feel safe and respected. Appointments don’t feel like a battle; they feel like a partnership. If you’re someone with C-PTSD, a complicated medical background, or years of feeling misunderstood in the mental health system, Kayla is the kind of provider who can finally help things click into place. I’m incredibly grateful to have found her.

It started out great the NP Kayla would listen and kept me on the same medicine that worked for me for years. Then she wanted to change it cut me off cold turkey of a med that could cause seizures and death stopping cold turkey. I had to go to the hospital where they said they would have her get me an appt right away to re prescribe that medication. She did not, she gave me something I said multiple times made me feel drunk and when I took it I tripped at work and lost my job. The worst part is after taking me off the meds she would talk to me for 3.5 minutes. That’s how long the appointment was. And constantly not doing authorizations for medications she would send. Be very careful with this place they will put you on narcotics and then stop them and then switch to other narcotics and it caused my body to feel like it was going to explode. Then tell me well you should go check yourself into the hospital where they would say why isn’t your doctor helping you with this? I found a new psychiatrist and she said the prescription history looks like they were trying to give me a seizure. Wouldn’t recommend to mg worst enemy. If you have ever had the bad luck to have substance abuse problems even decades ago you will be judged and looked at like a drug seeker

Your clinic has been a supporting partner on my journey to better health. I wish it was more accessible to others but that one's on insurance, not you. It's helping me a lot.

I met with Tiffanie yesterday via telehealth and the appointment went very well. I felt like she heard what i was saying and she prescribed medication based on what I explained about myself. I really appreciate the option to do telehealth instead of having to come in for person-to-person appointments. I don't always have transportation.

Axis has saved my life. Kayla is the most compassionate provider I have ever had. Bliss goes above and beyond to manager her office and everyone knows my name and treats me with care, respect and kindness. I've never felt so cared for and never felt so encouraged to be my best, healthiest self as I do now - thank you with all of my heart, Axis.

I would give Axis 0 stars if I could. Which is unfortunate because I originally would’ve given them 5. I think that is my biggest problem is that I was lulled into a false sense of security with them. I attended Spravato appts for a little over a month at always evening appts. Passed my first urinalysis drug test perfectly because I am not on any illicit substances. My partner is a defense contractor and we are a drug free household. I then had to take an earlier morning appt and the thing with Spravato is you can’t eat 2 hours before for prevention of nausea. I also had a weight loss surgery about 4 years ago so the way I metabolize medication is completely different. And lastly, I’m on a medication called naltrexone which helped me quit smoking cigarettes after 15 years. It is rare but this medication can cause a false positive for opioids. Which, on this fateful morning it did. Instead of my doctor having this conversation with me, it was the receptionist, Quen I believe? She in front of the entire lobby announced loudly that I failed my drug test and tested positive for opioids. When I was obviously dumbfounded and asked how that was possible, could it be my medications (many of my medications can cause false positives)- “no, I looked at all of you medications and none of them could cause this”. a. A lie b. Not her place to tell me nor is she qualified to make those statements c. this should have been a conversation with a doctor in a private room, she violated my patient rights in several ways. d. illegal as hell I asked to speak to my doctor Tiffany Lawrence. She said she was not in. Well I would hope a Dr was there because it’s illegal to administer Spravato without a physician on site. This also ended up being a lie. Naturally with positive drug test my treatment was halted, which I had respect for. It seems I was more familiar with the REMS program than they are. I was not upset for the halting of my treatment but for how I was treated like a liar and how I was humiliated by this receptionist. Even if I was lying or had a substance abuse problem, people go to places like Axis to seek help. To treat someone with a lack of respect and empathy is appalling and frankly disturbing. I called my partner to come back and pick me up. He goes in and speaks to them without me. Tiffany Lawrence comes out of her office (thought she wasn’t there?) and they said I’d have to do a blood test to confirm. Fine. I get to the lab and it turns out Tiffany put in the wrong order. The phlebotomist I had was an angel and advocated for me on the phone so I could get this done. She made passing remarks that it looked like either Tiffany didn’t know what she was doing or they were trying to sabotage me. Anyways, days go by- get my results. Completely clean as expected. I get a call from someone from another location, Bliss? I guess the day my grandmother passed away- the whole reason I was seeking acute treatment. She was nice enough and persuaded me into coming back. Not a single apology from anyone else util I asked for one. There’s more though! I come back and lo and behold my very first appt, Quen now where to be found of course. They’re like 20 min late and then a tech comes up and asks me to do a drug test. Are you kidding me? I immediately get defensive because what are you even saying? Some random woman says she’ll look into it and then comes back and pulls me in for my appt as if nothing ever happened and gets mad at me for being confused. She was snippity when I said well, I’m uncomfortable and she’s all “oh no I know we are just filling in” well, excuse me but these treatments are very vulnerable and this is a sensitive topic so you could, I don’t know, try communicating? My final straw was my last Spravato appt. I have had a wonderful consistent tech who I know is dedicated to his job. Always punctual as he could be, always kind, always made me feel safe. However the last tech was late to check my vitals and let me go 15 min early. Completely disoriented. They have no regard for safety of patients. No accountability.

Make sure before you come here that you don’t have severe problems or have any other issues cause 1. I was abandoned by my previous psychiatrist 2. Something happened and while I am still taking my meds trying to work on myself and prevent having seizures which happened recently 3. They’re practically are telling me I can’t be helped when I am supposed to start spravato next week now that’s not happening which is my last hope that something would help/change what I am struggling with now that’s not happening cause they discharged me! I never thought I would do this cause I thought that place would finally help me! Do yourself a favor and look else where.

Used to be good. First provider, Kara, was very very good. Seemed to actually care. I am sad she left. Next provider was not as good, Ross, recommended and would not stop yapping about using AI a lot for things like college which is insane coming from a mental health professional when things like AI are decimating our environments and leading people into psychosis. Experience since switching to another provider has been very much the vibe of “can you please go somewhere else because we can’t fix you and we’re short staffed”