Northern Medical Center — Ketamine Clinic in Middletown, NY

If I could add zero stars I would. Dr. Yang was great!until he allowed staff to schedule appointments with other people unknowingly to them. I started seeing Cassandra as whatever title she holds. I’ve never met anyone so unprofessional and childlike in an environment that serves people with mental health. She yelled my private hippa information in lobby (which I have recorded) she canceled an appointment that was approved to actually she Dr Yang as soon as I arrived her being petty canceled the appointment. She made up a false reasoning to discharge me from practice in which I have all the facts that I was discharged with wrong reasoning and wrong dates. Victor the manager isn’t any help either he allows this woman to ack like a child throwing a tantrum instead of holding her accountable for her words and actions. I was told he would reach out months ago pertaining to this situation because the left me with no medication after abandoning me with a false reason when she discharged me in oct I have the phone call. She should not be working at this practice at all she completely thinks she runs it.

David Gao was able to assist me with physical therapy. Reduced pain and inflammation in the lower back. For about 8 weeks of work and adjustments. The staff (Krystina and Andrea) was beyond helpful, always kindly greeting and assisting with patient needs! Thank you everyone at Northern Medical Center!

I recently saw Dr Zhou because I have been feeling dizzy nauseous and fatigued. She did not examine me at all and asked to see my labs from 6 months ago. She reviewed them and said that they were fine and nothing could have changed that much so she just thinks it’s from my neck pain. I passed out yesterday while out shopping and the went to an urgent care. They did bloodwork and while I don’t have any answers yet, they did check my ears which were impacted which could affect things. She was polite but very dismissive. I was very disappointed to say the least.

I switched my PCP to the northern medical center. Appointment can be booked in one day. That is the most convenient thing. Doctor was patient and gave me many advices.

Friendly staff, communication is always good, whether the doctor’s running late or if I need to reschedule. I really like how when the woman at the front called to confirm appointment, she also booked my follow up on the phone as well. Saves me from forgetting!

When I switched to this practice I was so happy to have all my concerns met in one place. In the beginning I felt heard. Now, I feel tossed to the side. Communication was good in the beginning. Now it seems that no one communicates with anyone. When I first saw Dr. Yang I had hope. We went through so many tests. Many expensive ones at that. He told me someone would be reaching out to me about therapy, group therapy on Saturdays and more. I never received any information on this. I brought this up more than once with more promises that I would hear back and to this day no one had ever followed up with me. We started the Spravato and TMS. Let me first talk about the Spravato. The process of starting this was so stressful. When I finally started treatment, it went great in the beginning. As appointments went on I was forgot about in the room on many occasions and more than once I was given a prescription with someone else’s name on it which I’m sure is because they could not find mine. Now for the TMS, the treatments were causing me so much physical pain that it became unbearable. It got worse with every appointment and it is 100% obvious that the TMS was causing the fibromyalgia flare up and severe pain. So bad that I was in tears in excruciating pain all over my entire body every day. Unable to go to the bathroom without help, unable to care for my family. Dr. Yang refused to admit the treatment did this. It was a blessing the pain stop when the treatments stopped. I had to go outside the office for pain management. Dr. Yang could not even help me with that even when it had to do with his treatments. Then, to be told I should spend more money on another QEEG so soon is absurd. Now for the therapy. To be tossed around to different therapists and re-explain such traumatic things is also absurd. I called to schedule with my therapist and I was told I could only get in weeks later. I explained the therapist I was seeing asked to see me sooner and I was in mental crisis and needed to speak with someone as soon as possible. I was told I would get a call back to set up an appointment with someone else and no one ever called me back. It’s hard enough to ask once for help, but to have to keep asking over and over with no return calls is unacceptable. Mental health is not something a doctors office should take lightly. Most recently I had a phone appointment with Dr. Yang. He was over an hour late calling me and spent about one minute on the phone with me. He blew off questions I had and when I asked about alternative medications he blew that off as well, almost as if he pretended not to hear me. I have also had multiple occasions where it took over a month to get new prescriptions called in only for it to be the wrong prescription when you get to the pharmacy. I finally had another dr from another practice do it with success in less than 24 hours. I should not have to go outside my PCP for help and medications. I am so disappointed in this lack of professionalism and communication.

Tuyệt vời

Kind and helpful. The staff took the time to explain everything very carefully and answered all my questions.

I’m 62 and I have been looking for a medical center like this one for a very long time, not over crowded, I was not rushed, they care cared about my concerns, I was not cattle I was a human being, I have finally found a place to call my medical center, very happy and pleased .

If I could give zero stars, I would. No one ever answers the phone. I’ve been trying to get in contact for the last week and a half. They really need to get their stuff together because it is so unprofessional and wrong to the patients. I’m a surgical coordinator and had to cancel my patients surgery because we never got his clearance and I couldn’t reach anyone to help. It’s shallow and wrong. Who ever is in charge, needs to hire new staff members who care about the wellbeing of the patients. These ones clearly don’t.