Charak Center for Health and Wellness — Ketamine Clinic in Elyria, OH

This place is a joke. They treat patients like they are drug addicts. Even 75 yr old women who never had a drink or a drug in their life. , but because they sre in need of mental health meds they are disregarded and dismissed. I am reporting this place to the state and carf.

It would be great if someone answered the phone or tells you when your phycologist leaves.

this place does not answer their phones. called at least 15 times myself and my husband another 10 .. no answer or call back. The voicemail box is also full. Apparently the worker up front "didn't hear" as she was doing homework and could visibly see the red dot blinking on the phone indicating voicemails. ridiculous.

Do not go here. They never call you back. It is a horrible place the Drs will reschedule on you but still bill your insurance. Then when you try to go somewhere else and need your medical rep from them they will charge you 30 dollars to get them.

They have doctors and case management, they are getting my son's mother in and helping her where no one else could for months she's even missed an appointment and they still got her in right away, she is an extreme case, but I've never seen someone go so far to help somebody, and I would recommend them to anybody it reminds me of what the Nord center used to be like 20 years ago.

The Charak Center is the single worst facility I have ever interacted with. Phone calls are never answered live and never returned. I once left 7 messages and desperately needed an appointment and had to drive into the office just to schedule an appointment. Drug tests that they require and that I had to pay for were lost so critical medication was not sent to the pharmacy for me until I drove into the office yet again and paid for another. This happened twice. The staff does not care about you or your mental wellbeing and are dismissive and rude, again, only if you physically go in because they have literally never returned a phone call. My psychiatrist, Dr Shalini B, does not care if I live or die. I am just an appointment on her calendar standing between her and her paycheck. For me, getting medication is literally life or death and the Charak Center does not care if I die, they have made that perfectly clear, to my face. I would not recommend this place to anyone. They are the bottom of the barrel. They will not help you. They will only put up barriers between you and your treatment.

Absolutely don’t go here. I’ve been trying for months to get a hold of the front office. Then they have me shuffling between providers since my main dr had something lapse and “until further notice” when I was told it’d be after a certain date. I now have to go through the stress of finding elsewhere to deal with my mental health. And this place if you do struggle mentally just makes it worse. The office doesn’t answer. The other line is a hit or miss and it’s made the whole things exhausting I was with my Dr for YEARS! and then they want to shuffle me around? Absolutely ridiculous and I will not deal with it again.

They transport my daughter daily to a adult center. They are so efficient, they contact me nightly to let me know who is picking her up and what time they will be arriving. The drivers will either text or call me 10 minutes ahead to be ready for pickup. Great staff they have, they go beyond the call if duty. My daughter thinks Paul and Leon are the best.

The worse place ever I was seen by Serena. Everything was fine till she decided to take me off medications that where working. poor communication you never no one you have to follow up with anyone I missed a drug test because I was never told when to follow up on a medication that was only as needed. So when I tried to get a refill they change my medication and said it was because I didn't take a urine sample. But when I checked out I was not scheduled for any appointments or told when to return. When they change my medication and refuse to change it back my life has been hell. In and out of the hospital with bad depression panic attacks and anxiety. This has effected my job to the point I was just let go because I was either have a code blue called at my job or not being able to concentrate and focused on my job. It should really be an eye for an eye I lost my job and I am a single parent. If I cant get my mental health under control I will lose everything. But its not there problem. Don't waste your time on this place these people are a complete joke.

I have been a patient here for at least six months now. The prescribing psychiatrist is very nice. However, the Elyria office never contacts me After being assured I will receive a follow up call. If I call, I am either automatically shunted to voicemail or I’m left on hold until it again sends me to voicemail. I never manage to get an actual person. I am constantly running out of my medication because it’s simply not followed through. When I tried to use their in-house pharmacy. My prescriptions were left in a public area of my apartment complex or they were taken and delivered to the Elyria office where no one attempted to contact me about that or attempted to deliver again. It does not seem to matter if I use the phone or if I use their website. Zero communication. I am extremely frustrated with this place. I’ve never known a company to be this hard to get in touch with. And if you consider what they’re supposed to be doing then this is horrible way to treat a person. If you’re considering this place, then I sincerely suggest you go elsewhere.