iTrust Wellness — Ketamine Clinic in Greenville, SC

I have been a client with iTrust Wellness for about 4 months now and I have had nothing but positive experiences. Stephanie has been absolutely the best, always making sure I feel heard and understood, as well as taking her time to make sure I get the correct care and diagnoses. Would 10000% recommend anyone seeking psychiatric help to this company.

Rielle Coleman is such a God send!! Very professional, sweet and happy. Let’s me talk, and gives me great advice!!

I have only had a couple of appointments with Itrust. It started out okay. In my first meeting I needed to share some vulnerable things in order to inform the care provider of what I’m navigating, and was constantly distracted because of the never needing sound alerts going off from her messages. I was kind and patient and asked nicely they be turned off because it was distracting and disreputable to sharing openly. I don’t think this should have to be explained to a mental health professional, but I was nice and she fixed it the next time. There was a quick assessment and Amanda was nice about getting the things I needed and talking through my concerns. However, I asked for additional information on my diagnosis after receiving it via email, hoping to understand more about it. I was very disappointed and honestly almost concerned at some of the things I was teaching my provider about women in their 30s my diagnosis. Still waiting for information, I have not hear back from the psychiatrist for 2 months. I reached out to customer support again 2 weeks ago, and they told me I would hear back from them asap. I still have heard nothing. I am just looking to get more information on my diagnosis since the assessment is quick and the explanation of what it means/how it manifests was non existent. It has been 2 weeks since I reached out to customer support. Isaac asked me to fill out this customer review survey to support their in office contest for reviews - even though I have still received no answers and have spent over two months trying to seek help for myself in a service that I have already paid a noteworthy amount of money for. These are examples of why people distrust mental health providers and believe they’re about making money more than helping people. I am happy to pay for my services, I just expect the job to be completed in return. The priorities are out of place if requesting this review is happening before the support is provided. For the $200+ I am charged for this diagnosis I can’t even get someone to spend 10 minutes explaining the results to me… it is unprofessional and unethical. Per their request, this is my review. Update: I heard from the team on the day they saw my review. Initially I was given a list of excuses for the multiple technical issues with scheduling, emails, prescriptions sent, etc. This was incredibly frustrating as there was NO accountability or apology being communicated at first… just attempts to justify why the series of technical and human errors had happened. Explanation has value - but without accountability or apology as a START this was really frustrating. I had been incredibly patient and nice until this point, and I truly hate when you have to become assertive and/or angry in order for people to take things seriously or be accountable. I did eventually cut off the support person to firmly explain that I’m not interested in having more of my time wasted listening to excuses, I just want the job to be done - accountability became more present after that and we were able to resolve a few issues on the phone regarding getting a new provider, and reordering a prescription. I made it clear that that if these issues are recurring enough they are being communicated to me as known, they are not viable excuses, as known problems can be solved or communicated better and more proactively to patients - neither of which had happened to date. On my call I was hoping to get more information about my diagnosis, because what I was given on my initial test was so pathetic they couldn’t even be bothered to add up the scores before sending it to me. Yesterday’s call was not helpful at all in getting more insight to the diagnosis. I requested a new care provider, specially the one I had originally been referred to (but due to a technical difficulty in their system my apt time was mixed up so I got someone else). I will have that apt next week, and am hopeful that will be better. They asked me to update my review, this is it.

Best practice I've been to. Dr. Groome and Isaac have been invaluable in their help & care. Definitely recommend.

I had some questions about booking my first appointment so I called the office. I spoke with Ashley and she was amazing. She explained everything in detail and answered all my questions. I’m so excited for my appointment !

Luron and the staff at iTrust have been so helpful in working with me to address my mental health concerns. They’ve gone above and beyond to care for me and my wellbeing and I’m so grateful for them!