Arbor Wellness — Ketamine Clinic in Brentwood, TN

I was at Arbor wellness from march to early April the facility was great the psych provider really let me advocate for my medications because of it being warm they also would take us on walks I personally am not picky about food I liked it my therapist was great she really helped me in that month of recovery my only complaint that I did not like was we did not have a off day from groups but other than that I loved it!!

I am guessing this place is a scam. I have applied through their website and now get random text out of the blue that I do respond to and then do not get a response back. Same with voicemails. I just called the number on the website and asked help trying to see if my insurance would be accepted and she said "yes I can help you with that" and then hung up. Very irritating when you are just trying to seek help.

I was in arbor from late May to late June. My experience here was okay. My biggest grievance is that I was under the impression the whole time and well after my visit that I was in network and nobody at any point ever told me I was out of network. I had to call my insurance when I got my bill to figure out why it was $9,000 when they were supposedly in network. They need to be upfront about billing and coverage because I would not have gone here had I known it was out of network because of the cost. The therapists are pretty good and the provider actually listens to you and you have a say in your treatment. Groups are every day from 9am to 4:30 pm and meals are provided. You are expected to stay minimum 30 days or longer if your discharge date would fall on a weekend because they don’t discharge on weekends. They have regular smoke breaks and some nice amenities and it did help stabilize me. You can make phone calls twice a week for 15 minutes each time. That time is scheduled. You get to have an individual therapy session once weekly and they do family sessions too once weekly.

Pretty good. Could have been a little more intensive. Felt safe and cared for and a good place to stabilize.

TLDR: If you’re serious about mental health recovery in a crisis, I wouldn’t go here. If you want a higher-end mental relaxation resort to refocus, I think you’ll be happy. Initially my family and I called Arbor wellness on the 21st of April and it took them a few days for an initial call back. After speaking to whom I believe was named either Tom or Paul, we scheduled to tour the facility the following week. We spoke for quite a while with him, explaining our situation and trying to figure out if it was the right fit so we could avoid spending more wasted time and effort during a crisis. We were assured that the person we spoke with (Tom/Paul) would meet us for the tour on the 30th so everything could be coordinated. When we arrived, we were told he was in the other office building and would not be joining us. So we got a tour from someone else and she was nice enough. We had to go through all the criteria of our complex situation once again and got very different answers. We kept requesting to speak with who was initially supposed to come join us for the admission, but they never did that. I believe it was lunch break or his day off. We offered to spend the week paying out of pocket simply so they could focus enough on us personally and transfer us to the right facility, but that didn’t seem to be an option (maybe it’s considered a statistical failure if they do so or some type of fraud). At one point someone knocked during our closed door admission appointment and the female facilitator, who clearly had been given a very dropped ball and didn’t have the expertise to help, opened the door and asked if it was important because “she was with a potential client”. I’ll never forget those words, not a patient, a client. I found those words so chilling that they are still cemented in my memory. They said they would provide information on other facilities and reach out with resources. They never did of course. I know it’s a newer facility that is finding its legs, and maybe they’ll get their act together. But our experience showed us that there does not seem to be follow up care or individual interest; it felt more like a where rich people go to relax and pretend they work on themselves.

The therapists were great, it was a nice break from everything to just take time to process and have community with people when isolated

If you are in need of lasting MH help, there are better options out there. Don’t be misguided by the visual aesthetics. It’s a facade. There are far better options available with a better alignment of client agency and continuum of care. Every client should have a voice in all steps across all levels of their care, and there are companies that follow that philosophy and practice. This company falls short in that regard, and I know this company well. Just do your homework and get the help you deserve. I hope this helps.

My whole experience was positive except for they need more structure for the groups especially on the weedend and management need to listen and follow thru with suggestions.