Desert Bolt Behavioral — Ketamine Clinic in Phoenix, AZ

I had no issues with my provider here but the office itself seems to be a bit disorganized. I haven’t been a patient here for over two months at this point but they continue to make automatic appointments for me that I have to call to cancel. They have been telling me that I will be “discharged” but this keeps happening. My insurance was also billed for an appointment the last time I reached out to cancel.

I was previously with Dr. Micheal Bass at a other practice, and when I got news that he was moving practices, I immediately asked if we can still continue my treatment plan, and if I can remain a patient of his, and luckily he said yes! Trying to find qualified, educated, personable, psychiatrists has ALWAYS been a challenge, but after getting a referral for Dr. Bass and having my first appointment, I knew I found the right Doctor. He is one of the rare few that I have encountered that actually listens to what you have to say, and usually, he already knows the answer/next step halfway through. I love that he qualifies his treatment plans, and the thinking behind why he chose that option through scientific research studies, and encourages you to do your own research on a new practice or medication before you take it - He doesn't pressure you to just try this and this, his decisions are very calculated, and looks out for your best long term care. He is also a very cool dude, and fun to chat with! On the patient experience side with getting migrated over to his new practice, I had a seamless experience as Zitlali had a great impact in that process! She made it very easy with which forms needed to be filled out, organized, very prompt with her response times if you need to leave a message, and she always makes sure to follow up after you have called in for a request, or question. I travel a lot for my job and can be difficult to refill certain perceptions, but she helped me formulate a plan to work around if I need to travel and it's too early to refill which was a huge help! I highly recommend this practice to anyone who is struggling to find a good, reliable psychiatrist, with a solid team to help support him and you! They are incredibly helpful and flexible when it comes to appointments, and offer a range of times, and in-person visits along with virtual! Thank you Desert Bolt team for all of your help!

Great services overall

Desert Bolt Behavioral was recommended to me by my therapist. I was shocked I was able to get an appointment almost right away. Mr. Bass clearly understood everything I conveyed and got me testing and treatment, checking in with me, making adjustments as needed. It has helped my everyday life dramatically. Love them. 10/10 would recommend.

I was supposed to have a video visit at 6:30pm on a Friday but nothing was sent to me in order to join and no one answers the phone so I'm just left hanging. Thanks for nothing but more anxiety in my life!

Jennifer is an absolute rockstar. She is extremely knowledgeable, urgent, and understanding. An amazing lady. Thank you for all you do Jennifer!

Best Doctor and staff, good vibe and they listen to my needs and wants. They also offer virtual appt which is great when I cant make it in person. I recommend them. They do go out of their way to make sure their patients are taken care of.

“Desert Bolt is amazing! The staff is incredibly kind, professional, and supportive. They truly care about their patients and go above and beyond to provide exceptional care.

Amazing office , even more amazing staff and providers !