Beyond Psychiatry Behavioral Health — Ketamine Clinic in Webster, TX

The office staff is rude and disrespectful towards patients. One in particular named Sira/ Siri (?). My son had an appointment via phone with his doctor scheduled for 3:00. My son did not get that call until almost 30 minutes AFTER the reserved time and unfortunately my son missed the call due to his OWN WORK schedule, within a 2 minute grace period my son realized he had missed the call and tried to call the office back only to have been greeted by this staff member and she had the audacity to tell my son that the Doctor could not speak with him and that he would have to reschedule. Then wants to charge a fee for missing the appointment. My sons time is just as valuable as any other human and should be valued and respected in return.

Wish they could get no stars. In actuality, they should not be in business at all. I have a ready filed a complaint with the medical board and I will go even further. I have been a patient for months and they let go of my physiatrist. Regardless of them letting anyone go, they are a medical business and should follow procedures as such. They never called or reached out to reschedule any appointments with me, which they documented they did and never did. Never informed me my physiatrist was no longer with them. They are denied me refills on my meds till I see someone and made an appointment. When I got to the appointment, they want me to make other dr appointments for referrals from my pcp when I been a patient and have already been through this procedures. I asked for my medical files so I can go elsewhere and they refused to give it to me. I will be taking further legal action against the company for negligence.

I am not one to complain - but the scheduling is awful. I had several "phone visits" that were scheduled without my knowledge and ones that I did schedule disappear. More than once I was called hours before my appointment by Dr "L" who would confuse me with other patients and then have a very quick hi how's the medication and continue it. I felt unheard and very disrespected by the front staff. I had a better experience with the PA who saw me for my first visit, but the would never let me schedule with her again, and I still don't know why. I just finally gave up and went to my PCP for help.

I have been coming here since my mental health crisis in 2020 but overall the care was underwhelming. I liked Dr. Ebarrah and was comfortable with her. She was friendly and nice but I will say didn’t listen to my request to reduce medication multiple times. Dr. Ebarrah is now on an extended leave for an unknown time and this is when my issues really started. They scheduled me with Dr. Loya who called me 40 minutes before my scheduled appointment. For context I work in a mental health clinic and can’t take calls easily so I was timing my lunch for when the appointment was. However, Dr. Loya called while I was with my own client and almost made me pay the no show fee and I won’t get my refills if that would’ve been the case. He took no responsibility or accountability and blamed his front desk. I requested not to be scheduled with him again and they did it anyway. I called 2 months in advance to get it changed and they told me it was too far out. Which is bullshit in my opinion since I work at a clinic and the further out the better. Anyway, when I called to get it changed before the appointment the staff was rude and unhelpful. I elected to go to a whole new psychiatric group.

After coming here for some time I have to do a different review. I thought coming here would change my life for the better and it did for some point. But we all go through stuff we’re humans not robots. When reaching out to my therapist “will not give a name” or of respect, tells you to deal with it it’s life I’m sorry that’s a red flag of pure un-professionalism for me and certainly not well trained with ppl whom may be dealing with abuse behind their doors it’s the lack of healing and help and resources. It’s the victim blaming for me. It’s everyone who doesn’t understand certain typed of abuse we go through. Let that sink in. I’m searching for a new therapist hopefully one is out there that’ll get me and understand me and most importantly help me instead of telling me to get over it.

What a colossal waste of time, was seeing a psych NP there for months for my ADHD and who is now retiring. So when processing my switch to a MD with the practice I was asked to get lab work and an EKG done (outside of their practice), so I did. Now when speaking to the new MD, I'm told the practice doesn't treat ADHD and I'll need to start over with another facility. Would have been nice to have known all of this from the start, could have saved a bunch on lab fees and copays, but I guess that's how they keep the lobby so nice.

Dr. Loya is EXTREMELY rude and disrespectful. Should definitely not be belittling or insulting anyone during a “session” over the phone and still charge them for it. Absolutely disgraceful, will never recommend anyone to this Dr.

They will meet with you for approximately 9 minutes and gladly take your $50. Also difficult with scheduling. Ex: thought we had a virtual appt but it was in person. They took the money over the phone as if it was a virtual and then said Oh no wait you were suppose to come in person. Had to wait a week for another appt. Another example: couldn’t reach dr over the weekend when a crisis occurred even though urgent care doc paged them. Find someone who is more attentive.

Dawn is excellent. She takes the time to listen to you. I would recommend her highly.

Dawn is awesome! I was misdiagnosed previously and came here and felt way better about treatment plans and my diagnosis! I felt heard, and understood. I can’t wait to receive further treatment here!